A complete review of live chat in your organisation to evaluate current performance, identify the main improvement priorities, and create a roadmap to ensure long-term success with the channel.

From induction training for a new agent team through to highly customised and interactive training materials designed to empower a world-class chat team. Agents, team leaders, and management included.

Whether you're looking to use chat for the first time, or want to bring structure to your operation, I can help build a tailored strategy to enable chat to deliver on your business and customer goals consistently.