Can I help solve your biggest challenges?

Twelve years as the founder of The Chat Shop, a £2m+ agency and a well-respected leader in the space.

Though a series of key client losses and insolvency led to our own insolvency, every challenge and every opportunity taught me something new.

I've built systems, processes, and technology to create better customer, client, and agent experiences.

I've helped enterprise brands with thousands of agents improve their approach to chat.

We had individual clients worth up to £65k/$85k each per month, and after twelve years, millions of conversations, and 98.6% CSAT, it wasn't a bad run.

I can now bring the founder mentality with the huge advantage of time and space to really think with an open mind.

I'll immerse myself in your journey, challenge your thinking, and take ownership over initiatives.

How can I help you?