Chat setup, training, and optimisation
Fast-track your time-to-results. Delight customers, grow revenue, and improve efficiency. All based on twelve years as a LiveChat.com expert.
What are you looking to achieve with LiveChat?
Delight customers
Empower your agent team with the skills and confidence to deliver the best experience in every conversation.
Generate revenue
Target visitors at the perfect moment in their journey to reduce friction and improve conversion.
Improve efficiency
Whether through chatbot automation, integrations, or focusing on the visitors that need your help the most.
Become a LiveChat Expert
Whatever your goals, I can set you up for success in a matter of weeks.
How can I help?
The following is just a selection of how I can help. Whether you're new to LiveChat or looking to extract more value from the channel, please do get in touch.
LiveChat implementation
Complete setup of LiveChat.com, fully optimised to ensure you maximise your return from the channel.
Based on best practice, this may include:
Consultation calls to align objectives
Customer targeting and custom messaging
CRM and Google Analytics integrations
Design and branding to match your website
Full walkthrough of the platform and 30 days free LiveChat licence
LiveChat optimisation
Top-to-bottom review and optimisation of LiveChat.com based on your specific goals.
Based on best practice, this may include:
Consultation call to align objectives
Data and chat transcript review
Greetings and engagements optimised
Agent and management training
Long-term support and advice
LiveChat training
From an introduction to chat training through to highly comprehensive soft skills and management support.
I can cover:
How to delight customers in every conversation
Improving sales, conversion rates, and quality of leads
Dealing with difficult customers and objection handling
Multiple concurrent conversions and efficiency
Custom, highly tailored training based on your needs
Apps & integrations
Ensure LiveChat works seamlessly with your tech stack. Build new features to enhance productivity and impact.
You might be looking to:
Send leads and enquiries to your CRM or ticketing platform
Integrate SMS, Whatsapp, or Facebook chat
Target customers more accurately
Build agent facing applications
Integrate with Shopify or Magento
Chatbots
Automate and scale with Chatbots. Designed, launched, and optimised to help extend hours of service, reduce workload, and improve customer experience.
Here's how it works:
Share a brief of what you're looking to achieve
I'll propose how we can make it happen with Chatbots
Escalate Anywhere
Coming soon to the LiveChat marketplace. Escalate leads and support enquiries to your team without leaving LiveChat.
Here's how it works:
Install the app via LiveChat Marketplace
Go to settings and create your first form
Agents can then escalate enquiries directly from LiveChat
